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Services |
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| Shipping & Delivery |
Shipping Charges
Shipping charges are $3.99 per order.
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Delivery
guarantees prompt delivery of all pet supplies ordered.
If for some reason we are unable to ship your order within 24 hours of receipt of your order PetSupplyExpress.com will contact you.
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Shipping Time
Orders ship the same day unless
they're placed on the weekend then orders ship on Monday. Shipping times
are usually 6-12 business days.
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| Return Policy |
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Within 30 days of delivery of a shipment, you may return any item you purchased from PetSupplyExpress.com for any reason for a full refund.
We cannot accept returns of opened items.
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Please contact us via email or phone to request your returns authorization number, which you should write on the outside of the package.
This will ensure that your return is dealt with as quickly as possible.
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We recommend our customers to use a form of traceable delivery (tracking number or delivery confirmation). Also when returning an item,
it is a good idea to insure the package, we can't be responsible for lost packages.
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| Our Privacy Policy |
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At , we enforce the highest standard to protect your privacy while shopping with us.
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All your sensitive private
information, including password, bank / credit card details
etc. is transmitted over the Internet via 128 bit SSL
encryption. No sensitive information will ever be sent via
email. This ensures that no data can be intercepted on the
way to and from our server.
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All your sensitive private
information, including password, bank / credit card details
etc. is stored under an industrial strength Triple-DES
encryption protection. This ensure no body can hack in to
the database and use that information.
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Your password will not be revealed
even if you forgot and requested the login information be
sent via email. We will send you a temporary one instead.
Your bank / credit card details will not be revealed to even
yourself though you can update the information on your
account.
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All relevant privacy laws are
strictly followed. In particular, none of your personal data
will ever be used outside the scope of the commercial
operation of our business.
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No promotion emails will ever be sent
to you unless you opted for it. You can opt out at any time by updating your account information.
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